DESCRIPTION OF SUPPORT RESPONSIBILITIES

Network Installation
and Operations Support Engineer

The Synchronized Networking Solutions (SNS) Engineer will assist in the day-to-day operations of SNS supported products as directed by the customer and will provide pro-active problem detection and resolution.  The SNS Engineer may also perform product installation and configuration.  Specific assignments may include the following:

Network Troubleshooting, Integration and Optimization Engineer

The SNS Engineer will assist in managing the day-to-day process of integrating and implementing modifications to the Customerís network.  Specific assignments may include the following:

Senior Network Analysis and Design Engineer

The SNS Engineer will assist in analyzing network requirements and in the design and documentation of a complete network design scheme that meets the Customerís written requirements for availability, scalability and security. Specific assignments may include the following:

Specialist Engineer

The Specialist Engineer provides the highest level of support to the clients and field engineers.  The members exhibit the highest level technical knowledge in their product of expertise.  The level of expertise required of the Specialist Engineer is in-depth product and industry knowledge as well as, where required, certification on the product of responsibility.

 

Responsibilities of Specialist Engineer personnel will be: